If the frost is over one half to three quarters of an inche thick of more, I would leave the door closed, remove power from the fridge for several hours until the frost clears.
I place a 10 to 12 inch square plastic tupperware bowl under the freezer plate to collect the water, otherwise it”s all over your keg box floor. Old rags help too.
Keep in mind…under normal frost free conditions the freezer plate (or evaporator) gets 20 degree or colder. Once it frosts up, not the surface is insulated with ice and only gets
about 32 degrees, this affects the efficiency and puts unnecessary load on the compressor.
So, always start out with a new keg in a frost free state. Keep the door shut and NO PEEKING! Use one of those wired thermometers so the display is outside the keg box.
Also, NEVER put your CO2 tank inside the keg box, just run the gas line through a hole somewhere handy and seal with foam. This way you’re not opening the keg box to check or adjust pressure.
Question: Is your keg box upstairs or in a basement and do you live in a high humidity area?
Don’t feel bad, I had the same frost issues on my first keg, but it worked itself out.
I’m seriously considering yanking my fridge out and replacing it with one of those slick new compact freezer units. There is no frost issues because it works like a chest freezer, the whole inside gets super cold. You just throw in a stack of water bottles and blow the fan across them.